Reference

How we handle your legal standing and data

Q: Can I request a copy of my personal data?

Yes. Email support@under2.xyz with 'Data Request' in the subject line and we'll send your account information, transaction history, and any stored preferences as a file within 30 days. You can also access a summary anytime in your account's Legal & Compliance tab.

When you open an account with under 2, your account access, deposits via DANA, OVO, GoPay and QRIS, and personal information are handled under the legal framework that…

Account verification requiredPayment data encryptedSupport in English 24/7

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Our legal framework and where it applies

under 2 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with under 2 operates where local law permits. We process deposits and withdrawals through DANA, OVO, GoPay and QRIS using encryption and fraud detection to verify every transaction. Account access depends on local law — if you have questions about eligibility in your region,

1
our support team can clarify. Withdrawals are verified within 24 hours and funds return to your original payment method. We retain transaction records for seven years to comply with financial reporting. If your account is suspended for compliance reasons, we notify you in writing and detail
2
the reason.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET CLARITY FAST

How to reach us about legal or account questions

Team online

Live chat support

Open the chat window in your lobby between 08:00 and 23:00 Jakarta time every day. Our team answers legal and account questions, including verification steps and withdrawal status, in English.

Email submissions

Send account or legal questions to [email protected]. Include your username and the specific issue. We respond within 18 hours on weekdays, 24 hours on weekends.

In-app account section

Your account page in the lobby has a 'Legal & Compliance' tab showing your data, retention dates, and verification status. Request data copies or account changes directly from that page.

HOW WE PROTECT YOU

Data, cookies, security and how to request changes

Account verification

We verify your identity once during signup using your email and phone number. This step is required where local law permits and protects both your account from unauthorized access and our platform from fraud.

Payment encryption

Every DANA, OVO, GoPay and QRIS transaction is encrypted end-to-end. We use TLS 1.2 and do not store full card numbers or banking credentials on our servers.

Cookie usage

We use cookies to keep you logged in, remember your language and country, and measure page performance. You can clear cookies from your browser settings; this logs you out but does not delete your account data.

Data retention

We keep your account information for as long as your account is active, plus three years after closure, where local law requires it. Transaction records are retained for seven years for financial compliance.

Withdraw or correct your data

Email [email protected] with the subject 'Data Request' to download your data, correct inaccuracies, or request deletion where law permits. We respond within 30 days.

Who handles your data

under 2's operations team processes all account and payment data. Payment processors handle DANA, OVO, GoPay and QRIS flows independently. We never sell your data to third parties.

Your legal and account questions

Closing your account stops all logins and withdrawals. We retain your data for three years where local law requires, then delete it. Any unclaimed balance remains in your account and you can request it by contacting support. Reactivation depends on local law; ask support if your region permits it.

Once your withdrawal is verified (usually within 24 hours), DANA, OVO, GoPay and QRIS deposits return to your wallet in under five minutes. Bank transfers may take up to two business days depending on your bank. We send you a confirmation email each step.

Yes. Email [email protected] with 'Data Request' in the subject line and we'll send your account information, transaction history, and any stored preferences as a file within 30 days. You can also access a summary anytime in your account's Legal & Compliance tab.

Access depends on local law. We operate where permitted and verify your location during signup. If you're unsure whether your region is supported, chat with our support team in the lobby or email [email protected] and we'll give you a clear answer in English.

Only our payments team and your payment provider (DANA, OVO, GoPay or QRIS) can see your payment details. We encrypt all transactions and never share your banking data with third parties outside these processors.

Change your password immediately in the account settings. Then contact our support team via live chat or email. We'll review your account history, lock any suspicious activity, and help you secure it. Enable two-factor authentication from your settings for extra protection.

We use cookies to log you in and track which games you play so we can personalize your lobby. You can disable cookies in your browser anytime, which logs you out but does not delete your account. Your gameplay data remains on our servers separately.

How we handle your legal standing and data

How to reach us about legal or account questions

Live chat support

Email submissions

In-app account section

Data, cookies, security and how to request changes

Account verification

Payment encryption

Cookie usage

Data retention

Withdraw or correct your data

Who handles your data

Your legal and account questions

01 What happens to my account if I close it?

02 How long does a withdrawal take after verification?

03 Can I request a copy of my personal data?

04 What are the rules for account access where I live?

05 Who can see my payment information?

06 What if I think my account was accessed without permission?

07 How do cookies affect my privacy?

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