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How under 2 Protects Your Privacy

Your account details, payment history and activity stay secure with us. We collect only what's needed to run your account, process withdrawals through DANA, OVO, GoPay and QRIS…

Encryption on all transfersNo third-party data salesDANA, OVO, GoPay, QRIS secure
under 2 How under 2 Protects Your Privacy
REACH OUR TEAM

Privacy Questions — How to Contact Us

Team online

Live chat

Open your account and head to the help menu in the lobby. Our team in Bandung responds to privacy queries during support hours and can walk you through data requests step by step.

Email

Send a message to our support address with your account details and the specific information you need. Responses arrive within 48 hours for account and privacy matters.

In-app help

Browse our privacy section in the settings menu on mobile or desktop. Find answers about cookies, data retention and how to update your profile without contacting support.

HOW WE KEEP YOU SAFE

Data Security and Your Rights at under 2

We use encryption to protect your login credentials and payment details. Cookies track your activity so you don't have to log in every session, and we use them to spot unusual account…

Encryption in transit

Every deposit, withdrawal and login is encrypted end-to-end. Your payment method details never appear in plain text on our servers.

Cookie management

We use cookies to keep you logged in and flag suspicious logins. You can manage cookie settings in your browser; disabling them means re-entering your password each session.

Withdrawal verification

Before any payout leaves our system, we confirm your identity and check your payment method matches your account. This step protects both you and your funds.

Fraud monitoring

Our system watches for patterns that suggest account compromise — unusual device logins, rapid withdrawals or payment method changes. We alert you if we spot risk.

Data retention

We keep your account data while you're active plus three years after closure for legal and audit purposes. You may request deletion where local law permits.

Data access requests

Open a support ticket to request everything we hold about you. We compile and send a copy within 30 days. Update or correct any information anytime in settings.

Privacy Policy FAQ

We collect your full name, email address, phone number, date of birth and payment method details. We also log your device type, IP address and browser information for security. This data helps us verify your identity, process deposits through DANA, OVO, GoPay and QRIS, and protect your account from fraud.

We retain your account data for three years after closure to comply with legal and tax requirements. After that period, we delete personal details unless we're required by law to keep them longer. You can request earlier deletion where local law permits by contacting support.

No. We do not sell, rent or trade your personal information to third parties. We may share data with payment processors like DANA, OVO, GoPay and QRIS only to complete transactions, and with law enforcement if required by legal order.

Cookies let us keep you logged in across sessions and detect unusual account behaviour. We track your browser and device to spot suspicious logins and prevent fraud. You can disable cookies in your browser settings, but you'll need to log in manually each time you visit.

Change your password immediately and contact our support team through live chat or email right away. We'll freeze your account pending investigation and review recent activity. Do not attempt a withdrawal if you suspect unauthorized access — let us verify it first.

Yes. Open a support ticket to request a full copy of your data. We compile everything we hold about you — account details, activity logs, payment history — and send it within 30 days. You can also update or correct your profile anytime in the account settings menu.

We do not share your account data with marketing partners. We may send you emails or in-app notifications about new games, promotions and updates, but only if you've opted in. You can unsubscribe from marketing messages anytime in your account preferences.